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RETURNS & EXCHANGES
Eligible ready-to-ship orders delivered within the United States may be returned for store credit or exchanged when a return request is submitted within 10 calendar days of delivery.
We do not offer refunds to the original payment method. Made-to-order, vintage, one-of-one, engraved, customized, sale, and designated final-sale pieces are not eligible for return or exchange. International orders are final sale except where applicable consumer law provides otherwise.
All returns require prior authorization. To request a return or exchange, email shop@lilyfrankjewelry.com within 10 calendar days of delivery and include your order number and the piece you wish to return. Customers are responsible for return shipping costs.
View our complete Returns, Exchanges & Store Credit Policy: