Shipping & Returns

SHIPPING

DOMESTIC SHIPPING

Complimentary standard shipping is available on all orders delivered within the United States.

Ready-to-ship pieces leave our studio within one to two business days. Standard UPS delivery generally takes an additional three to five business days after your order ships.

Expedited and overnight delivery options are available at checkout. Expedited shipping shortens carrier transit time only and does not shorten production time for made-to-order or preorder pieces.

Orders are processed and shipped Monday through Friday, excluding national holidays. Orders placed over the weekend or on a holiday begin processing on the following business day.

MADE-TO-ORDER PIECES

Made-to-order pieces are individually produced after an order is placed and generally require four to six weeks before shipping. The estimated production time for each design is displayed on its product page.

Once your piece is complete, tracking information will be sent to the email address provided at checkout.

PREORDER PIECES

Preorder pieces ship according to the estimated date displayed on the product page at the time of purchase. Estimated dates are provided in good faith and may shift slightly due to the nature of small-batch jewelry production.

If a preorder shipping date changes materially, Lily Frank Jewelry will contact you using the email address associated with your order.

TRACKING AND DELIVERY

You will receive an email with tracking information as soon as your shipping label is created.

Please confirm that your shipping address is complete and correct before submitting your order. If you need to request an address correction, email shop@lilyfrankjewelry.com as soon as possible. We cannot guarantee that an address can be changed after an order enters the shipping process.

Carrier delivery dates are estimates and may be affected by weather, holidays, service interruptions, or other circumstances outside our control. Lily Frank Jewelry cannot assume responsibility for carrier delays, incorrect or incomplete addresses, or packages lost or stolen after confirmed delivery.

If you experience a delivery issue, please contact us and we will assist with the available carrier-claim process.

INTERNATIONAL SHIPPING

International shipping rates and available promotions are displayed at checkout.

International customers are responsible for all duties, VAT, import taxes, customs charges, brokerage fees, and other costs assessed by the destination country. These charges are not included in the product price or shipping rate unless expressly stated at checkout.

Lily Frank Jewelry cannot refund international duties, taxes, customs charges, or related fees. Please contact your local customs authority for additional information before ordering.

RETURNS, EXCHANGES & STORE CREDIT

Eligible ready-to-ship orders delivered within the United States may be returned for store credit or exchanged when a return request is submitted within 10 calendar days of delivery.

We do not offer refunds to the original payment method, except when required by law or when an item has been confirmed by Lily Frank Jewelry to be damaged, defective, or incorrect.

FINAL-SALE ITEMS

The following purchases are final sale and cannot be returned or exchanged:

  • Made-to-order pieces

  • Preorder pieces designated as final sale

  • Vintage and one-of-one pieces

  • Engraved, customized, altered, or specially commissioned pieces

  • Sale merchandise and items marked “Final Sale”

  • Gift cards and store credit

  • Orders purchased using store credit

  • International orders, except where applicable consumer law provides otherwise

A standard promotional or welcome discount does not make an otherwise eligible full-price item final sale unless this is stated on the product page or at checkout.

HOW TO REQUEST A RETURN

Email shop@lilyfrankjewelry.com within 10 calendar days of delivery and include your order number and the piece you wish to return.

All returns require prior authorization from Lily Frank Jewelry. If your request is approved, we will provide return instructions. The package must be postmarked within three business days of receiving authorization. Unauthorized returns will not be accepted.

RETURN CONDITION

Returned jewelry must be unworn, unused, unaltered, and in its original condition, with all original packaging included.

Pieces showing evidence of wear, fragrance, cosmetics, hair products, scratches, damage, alteration, or missing packaging will not be accepted. Lily Frank Jewelry reserves the right to deny a noncompliant return or deduct a reasonable repair or restocking fee from the store credit issued.

Natural shells, pearls, gemstones, and vintage jewelry may vary in color, shape, surface, markings, patina, and texture. These inherent characteristics make every piece unique and are not considered defects.

RETURN SHIPPING

Customers are responsible for return shipping costs. If Lily Frank Jewelry provides a prepaid return label, its cost will be deducted from the store credit issued.

We strongly recommend returning jewelry with a trackable, insured shipping service. Lily Frank Jewelry cannot assume responsibility for return packages that are lost, delayed, damaged, or delivered incorrectly.

Original shipping charges, expedited delivery fees, duties, taxes, customs charges, and related costs are nonrefundable.

STORE CREDIT AND EXCHANGES

Approved returns will be inspected after arriving at our studio. Store credit will be issued by email within five to seven business days of receiving and approving the return.

Exchanges are subject to availability. If the requested piece is unavailable, store credit will be issued instead. Any difference in price must be paid before the replacement piece ships.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, email shop@lilyfrankjewelry.com within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs of the jewelry, its packaging, and the shipping box. Retain all packaging and wait for return instructions before shipping the item.

Once the issue has been reviewed and confirmed, Lily Frank Jewelry will arrange an appropriate repair, replacement, store credit, or refund and cover the necessary shipping costs.

ORDER CHANGES AND CANCELLATIONS

Ready-to-ship orders may be changed or canceled before they enter the shipping process.

Made-to-order, preorder, engraved, customized, and specially commissioned orders may be changed or canceled within 24 hours of purchase. After that period, production may have begun and the order cannot be changed, canceled, returned, or exchanged.

For complete terms, please review our Returns, Exchanges & Store Credit Policy:

https://lilyfrankjewelry.com/policies/refund-policy

Effective August 30, 2026. This policy applies to orders placed on or after this date. Orders placed before this date remain subject to the return policy presented at the time of purchase.