Frequently Asked Questions

In-stock pieces leave our Austin studio within 1–2 business days via UPS. Domestic delivery typically lands in 3–5 business days with UPS Ground; expedited and overnight options live at checkout. Made-to-order pieces — most cascade earrings and one-of-one nautilus styles — are built in 4–6 weeks, and we'll email you a precise ship date within 24 hours of your order. Tracking drops in your inbox the second the UPS label prints.

Please note: Lily Frank Jewelry cannot assume responsibility for any additional duties and fees incurred with your order.

Tracking lands in your inbox the moment your UPS label prints — and again when it's out for delivery. Every order lives under My Orders when you're signed in. Can't find the email? Check spam first (UPS notifications sometimes route there), then email shop@lilyfrankjewelry.com — we'll resend within a few hours during Austin business hours.

Eligible ready-to-ship orders delivered within the United States may be returned for store credit or exchanged when a return request is submitted within 10 calendar days of delivery. Made-to-order, vintage, one-of-one, customized, sale, and designated final-sale pieces are not eligible. Returned jewelry must be unworn, unused, unaltered, and in its original condition with all original packaging included. Approved returns will be inspected, and store credit will be issued within 5–7 business days. We do not offer refunds to the original payment method except where required by law or when an item is confirmed to be damaged, defective, or incorrect.

Email shop@lilyfrankjewelry.com within 10 calendar days of delivery and include your order number and the piece you wish to return or exchange. All returns require prior authorization. If approved, we will provide return instructions, and your package must be postmarked within three business days of receiving authorization. Customers are responsible for return shipping costs. If Lily Frank Jewelry provides a prepaid return label, its cost will be deducted from the store credit issued. We strongly recommend using a trackable, insured shipping service. Once your return has been received, inspected, and approved, store credit will be issued by email within 5–7 business days.

Ready-to-ship orders may be changed or canceled before they enter the shipping process. Email shop@lilyfrankjewelry.com as soon as possible with your order number. We will do our best to accommodate your request but cannot guarantee changes once processing has begun. Made-to-order, preorder, engraved, customized, and specially commissioned orders may be changed or canceled within 24 hours of purchase. After that period, production may have begun and the order cannot be changed, canceled, returned, or exchanged. Once an order ships, it cannot be intercepted or canceled.

Yes — limited drops and restock-pending pieces are available for pre-order, with an estimated ship date listed on the product page. Payment is charged at checkout (locks your spot in the queue). You'll get an email the moment your piece ships from the Austin studio. Want to pre-order a piece that's not currently listed? Email shop@lilyfrankjewelry.com.

On any sold-out product page, tap "Notify Me When Available" and drop your email. The second a restock lands — or a made-to-order run wraps — you'll get a one-line email with a direct buy link. We don't spam: these alerts only fire when the exact SKU you wanted is back.

Every order ships in a signature Lily Frank Jewelry box designed to be gifted as-is. Add a complimentary handwritten gift note at checkout (up to 250 characters), and we automatically exclude pricing from the packing slip. Complimentary gift wrap is included on every order — no upcharge, no checkbox, just one fewer thing to think about.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, along with Shop Pay, Apple Pay, Google Pay, and PayPal when available. The payment methods available for your order will be displayed at checkout and may vary by device or location. All transactions are securely processed through Shopify, and all prices are listed in USD. International currency conversion rates and any foreign transaction fees are determined by your card issuer. Dur to the custom nature of our pieces, Lily Frank Jewelry does not offer Afterpay.

International customers may be charged currency-conversion or foreign-transaction fees by their card issuer. Customers are also responsible for any duties, VAT, import taxes, customs charges, brokerage fees, or other costs assessed by the destination country. These charges are not included in the product price or shipping rate unless expressly stated at checkout and are nonrefundable. For additional information, please contact your card issuer and local customs authority before ordering.

Enter your code in the “Discount code or gift card” field at checkout and select Apply before completing your purchase. Eligibility, exclusions, and expiration dates vary by offer. Promotional codes cannot be applied retroactively after an order has been placed. Unless expressly stated otherwise, only one promotional code may be used per order. If a current code is not working, email shop@lilyfrankjewelry.com before completing checkout.

Materials vary by design and may include natural seashells, freshwater pearls, gemstones, 925 sterling silver, 18K gold vermeil over 925 sterling silver, and solid 18K gold. Select styles may feature different post or backing materials, which will be identified on the individual product page. Pieces in our Vintage Collection retain their original materials and construction. Please review each product description for the exact materials used. Because shells, pearls, and gemstones are natural, variations in color, shape, surface, markings, and texture are expected and make every piece unique.

Lily Frank original designs are designed and hand-set in our Austin, Texas atelier. Founder and designer Afsaneh Taki oversees the design and production of each style, with natural shells and pearls individually selected for every piece. Made-to-order designs are produced after an order is placed. Our Vintage Collection is separately sourced and curated; these pieces were made by their original designers or artisans and are not represented as having been made by Lily Frank Jewelry. Visit our About page to learn more.

Every order arrives in our signature pink Lily Frank Jewelry box, made with eco-conscious materials and fitted with a protective insert to keep your piece secure. The box is designed to be used for long-term jewelry storage and arrives ready for gifting. Please retain all original packaging if you may need to request an eligible return or exchange.

Put your jewelry on only after perfume, lotion, sunscreen, makeup, and hair products have dried. Remove it before showering, swimming, exercising, or sleeping. After each wear, gently wipe the piece with a clean, soft, dry cloth and store it separately in its Lily Frank Jewelry box in a cool, dry place. Sterling silver may be polished with a soft silver-polishing cloth, but use it only on the exposed metal and avoid contact with shells, pearls, or gemstones. Never use jewelry dips, ultrasonic or steam cleaners, abrasive products, or household cleaners. For additional care guidance, email shop@lilyfrankjewelry.com.

Gently wipe pearls and natural shells with a clean, soft, dry cloth after each wear. If deeper cleaning is necessary, use a soft cloth lightly dampened with clean water, then dry the piece immediately. Do not soak or submerge pearl or shell jewelry. Never use ultrasonic or steam cleaners, jewelry dips, silver-cleaning solutions, alcohol, solvents, abrasive cloths, or household cleaners. Store each piece separately in its Lily Frank Jewelry box, away from direct sunlight, heat, and humidity. If a pearl strand becomes loose or its thread shows signs of wear, consult a qualified professional jeweler about restringing or email us at shop@lilyfrankjewelry.com.

All three are genuine cultured pearls, but they differ in where they are grown and in their typical size, shape, and luster. Freshwater pearls — the type used most often by Lily Frank Jewelry — are cultivated in freshwater mussels and are known for their organic shapes and wide range of natural colors. Akoya pearls are saltwater pearls prized for their round shape and bright, mirror-like luster. South Sea pearls are larger saltwater pearls, typically found in white, silver, or golden tones. Because pearl grading is not universally standardized, each product page identifies the specific pearl type and describes the qualities of the individual piece.

A baroque pearl is a pearl with an irregular, non-round shape. Its curves, ridges, and natural variations make every pearl unique. At Lily Frank Jewelry, we select baroque pearls for their luster, sculptural character, and the way their organic shapes complement our natural shells. Subtle differences in shape, color, and surface are part of each pearl’s natural beauty—not imperfections.

Yes. Our vintage nautilus shells are sourced from estate finds, antique markets, and deadstock materials already in circulation. By choosing existing shells rather than newly harvested ones, we give these natural treasures a second life. Each shell is selected individually for its beauty and character, making every Lily Frank piece naturally unique and one of one.

We recommend keeping your Lily Frank jewelry dry. Remove it before showering, swimming, exercising, or entering the ocean or a pool. Water, chlorine, salt, soaps, lotions, perfume, and sunscreen can dull natural pearls and shells or damage metal finishes over time. Put your jewelry on last, remove it first, and gently wipe it with a soft, dry cloth after wearing. If a piece accidentally gets wet, pat it dry immediately and allow it to air-dry completely before storing.

Solid gold is gold throughout, while gold vermeil is sterling silver finished with a substantial layer of gold. Lily Frank’s 18K gold vermeil pieces feature 18K gold over .925 sterling silver, offering the look of gold at a more accessible price. Solid 18K gold contains 75% pure gold and has no outer layer that can wear away, making it the most durable option for frequent wear. Gold vermeil may gradually show wear depending on use, skin chemistry, and exposure to water or beauty products. Available metals are listed on each product page.

A .925 hallmark indicates that a piece is made from sterling silver: 92.5% pure silver blended with 7.5% other metals for strength and durability. Original Lily Frank designs may feature the .925 mark alongside our signature shell hallmark where the design allows. Hallmarks on vintage jewelry vary by maker, age, and origin and are detailed on each product page. Sterling silver may naturally tarnish over time, but gentle polishing with a soft silver cloth will restore its shine.

Vintage shells have had a previous life, while deadstock shells are unused materials from older inventory. Vintage shells may come from estate collections, antique markets, or previously owned pieces. Deadstock shells were collected or purchased in the past but never used in production. Lily Frank works with both when available, selecting each shell individually for its natural color, shape, condition, and character.