Delivery time is quoted in business days. Orders placed after 1:30 PM ET will ship out the next business day.

Please note: Lily Frank Jewelry cannot assume responsibility for any additional duties and fees incurred with your order.

We always do our best to ensure that your orders arrive to you on time. You can track it online through the link provided in your shipping confirmation email. Please allow for 24-48 hours from receiving your link to activate.

We will happily accept merchandise in its original, unworn condition for a refund when accompanied by the original sale confirmation within 14 days of receiving your product.

Full priced items are eligible for returns within 14 days of receiving your product. Items purchased on sale are considered final sale and not eligible for return. This includes any pieces discounted during our Black Friday and Cyber Monday promotional period.

If you purchase an item at full price using a discount code, we will accept the return and issue a refund. You will be refunded for the dollar amount paid for the item.

We provide free returns for orders purchased in Canada and the Continental US. At this time, we do not offer free returns on international orders. If you are an international customer and need to make a return, please email shop@lilyfrankjewelry.com

At this time, we are not offering exchanges on items purchased on lilyfrankjewelry.com

We provide free returns for orders purchased in Canada and the Continental U.S. At this time, we do not offer free returns on international orders. If you are an international customer and need to make a return, please email shop@lilyfrankjewelry.com

Our warehouse packs your order at lightning speed, so once you've placed the order, we cannot make changes. However, we may be able to cancel your order so you can place a new one. We recommend that you reach out to our Client Care team as soon as possible so that we can try our best to help at shop@lillyfrankjewelry.com

In order to reserve some of our must-have pieces, we offer a Pre-Order option. In this case, you will be charged immediately, and your item will ship to you by the indicated date. Please email shop@lilyfrankjewelry.com to Pre-Order

If the style you are looking for is not available but is being restocked, you can opt in by providing your email address to be notified when it becomes available on the product page. Once the product is back in stock and ready to ship, you will receive an alert via email.

All of our products are shipped in a Lily Frank Jewelry branded box so you can ship directly to the receiver. We also offer an option to include a complimentary gift message on a notecard, and cost is not listed on the invoice.

We happily accept major credit cards including Visa, Mastercard and American Express Credit Cards. We also accept and Paypal. We offer AfterPay as a method of payment splitting as well.

You may be charged an international transaction fee by your bank if you are shopping outside of Canada or the U.S. Please inquire with your bank or credit card company before checking out. Lily Frank Jewelry is not responsible for any international transaction fees charged to you by your bank or credit card.

Enter your discount or promo code at checkout to apply it to your order.
Discount codes, sales and promotions cannot be applied to previous purchases unless otherwise noted. Discount codes are valid one time per user unless otherwise noted.
For issues with discount or promo codes not working at checkout, please reach out to our Client Care team directly at shop@lilyfrankjewelry.com

Afterpay is a payment program that allows you to split your purchase into four installments, using either a credit or debit card. Instead of a one-time lump sum, your purchase price will be split into 4 payments and your card will be charged every 2 weeks without incurring interest. So you can buy now, and break up the cost over time. At checkout, you’ll be billed for the first 25% of your purchase total.

Afterpay refunds and returns are completed as usual through Lily Frank Jewelry. Once we process the return, we’ll notify Afterpay and they will refund any previous payments and cancel any future installments.
Refunds and returns are completed as usual through Lily Frank Jewelry. Once we process the return, we’ll notify Afterpay and they will refund any previous payments and cancel any future installments.

Afterpay offers assistance through afterpay.com, and via telephone from 9 AM to 5 PM CST at 1-833-386-0210.

PEARLS & SHELLS

Our freshwater pearls and shells are natural materials, so you may notice variations in color and shape, which is entirely normal and reflects the unique characteristics of each element. Additionally, please be aware that the material is porous and could absorb color if placed in close contact with darker fabrics. For best care, we recommend gently cleaning them with a soft cloth and avoiding exposure to water and harsh chemicals.

Most of our jewelry is manufactured in Texas by hand. It is of the utmost importance tthat our products are sourced and manufactured responsibly. All shells and pearls are ethnically sourced and eco-friendly.

Our shipping boxes are made from recycled materials and can be recycled again, or saved for another use. Our branded Lily Frank Jewelry boxes are EU eco-certified. Our signature pink packing paper, which serves as a cushy hug for your jewelry in transit, can be recycled.

Follow these simple steps to keep your jewelry looking their best:
1. Limit exposure to water, perfume, sunscreen, lotion and hairstyling products.
2. Remove your jewelry before swimming, bathing or showering.
3. Store pieces separately in our branded Lily Frank Jewelry boxes.
4. Wipe clean with a soft cloth chamois, and do not use conventional fine jewelry cleaner.

We are committed to producing top quality jewelry, however, if your jewels are exposed to the products or water as per above, some issues may occur. Additionally, your own pH may impact the life cycle of your jewelry.

To keep pearls and shells looking their best, clean them with a soft cloth before you store them. Avoid exposure to water and harsh chemicals. Wear your pearls to keep them from drying out, and store them and your shells separately from your other jewelry to avoid scratches.